Yes they whole line is vegan and all the products are cg approved.

No they are not.

Yes in Rotterdam city centre, Botersloot 42A. You are welcome for advice.

Yes we do our best to be sustainable step by step. We use tubes made of 100% recycled plastic. We are very proud that as a small business we oould do this just 1 year after our launch. Our lab and our packaging company are located in the Netherlands, so we work locally.

Yes absolutely. Check who the founder is at "OUR STORY"

No we are a very small company. It's just the owner & founder Hanan who tries to manage it all by herself. If you buy from this website you are supporting a small company that's driven to give you the best of the best.

"At Pretty Curly Girl, sustainability is at the heart of what we do. Our products are not only designed to care for your curls but also for the planet. That’s why we use packaging made from recycled plastic, helping to reduce waste and lessen our environmental impact. Together, we can create beautiful curls and a more sustainable future."

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

It depends on where you are. Orders in the Netherlands have next day delivery during weekdays Mon-Fri. Deliveries in Europe can take 2-4 days. Overseas deliveries can take anywhere 6-10 days. You will receive a track and trace.

✔️ Order on a weekday before 11:00 AM? We’ll ship it the same day.
✔️ Orders placed after 11:00 AM on Thursday? These will be processed on Friday and delivered after the weekend (NL & BE). Orders placed after 11:00 AM on Friday, will be processed on Monday
✔️ Large order? Please allow 24–48 business hours for processing.

We ship with DHL business, so no weekend deliveries (NL) and no automatic delivery at a service point. For other countries, delivery may take a few extra days.

PLEASE also always take into consideration that we work with an external warehouse. SO it can always happen that there will be an extra delay if they are too busy to handle all the orders.

You can contact us through our contact page or send an e-mail to support@prettycurlygirl.com
We will be happy to assist you.

If you provide an incorrect address and your package is returned to our warehouse, we can reship your order after receiving a payment of the shipping costs. Please note that our actual costs are even higher. We incur the cost of the original shipping, return fees charged to us, and the warehouse handling fees for processing the return.

As a small company, it's challenging when this happens frequently, and we kindly ask for your

understanding that we cannot reship the package for free.

If we make a mistake or if the transport company does, we will always cover all costs and ensure the issue is resolved promptly.

The cut off time is 11:00 am (morning)

Orders before 11:00 will be dispatched the same day. There is next day delivery for the Netherlands, but keep mind that it can be busy for DHL and there can be a delay.
Europe 2-4 business days
Rest of the World 6-10 days

LARGE ORDER 300+ items:
These can take up to 1-2 business days to be prepared for shipping.

Yes, please make sure that your e-mail address is correct so that you will receive the track and trace.

Unused and unopened products can be returned. To initiate a return, please email us for the return form and address. Please note, return shipping costs will be at your own expense. After we receive your order it can take 5 business days to arrange the refund. Please also check the track and trace if the order s delivered correctly to the warehouse. The return proces is at your. costs and risks.